Briggs & Riley Website Review & Ratings + Briggs & Riley Coupons
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Briggs & Riley Website Review & Ratings + Briggs & Riley Coupons

Briggs & Riley: Products & Services

Briggs & Riley offers excellent quality luggage, travel totes and accessories, business cases and computer carriers. All of Briggs & Riley's fine luggage is made to last and comes comes with a "Simple as that" lifetime guarantee that covers any damage the luggage takes, even damage caused when travelling by air. Briggs & Riley's offers several fantastic luggage collectiosn such as Baseline, Verb,  @work, Transcend and BRX. 

At Briggs & Riley, customers can find:

Briggs & Riley: Company Background

Briggs & Riley is also called Briggs & Riley Travelware. Briggs & Riley is an American based business that was founded in 1993 by Richard Costa. Briggs & Riley was purchased by U.S. Luggage LLC in August 2000. The Briggs & Riley's head office is located in Hauppauge, New York and its CEO is Richard Krulik. Briggs & Riley is a strong supporter and contributor to the  Juvenile Diabetes Research Fund.

Briggs & Riley contact information:

  • Address: 400 Wireless Boulevard Hauppauge, NY 11788
  • Phone: (631) 434-7722
Briggs & Riley: Customer Feedback & Reviews

Customer reviews for Briggs & Riley are extremely positive. Customers raved about how much they loved Briggs & Riley's luggage and how high of quality it was. Customers also commented on how Briggs & Riley honored their lifetime warranty and if their luggage did break it was repaired for free, very quickly and came back looking as good as new. In addition, customers were very pleased with Briggs & Riley very helpful customer service.

Some customer reviews were:

Best Luggage on earth. I love my Briggs & Riley!

Your luggage is the best! I love how well built it is and backed with a lifetime guarantee ! The wheels work better than any luggage we have had before and I like the way it fit in the overhead luggage bin on SwissAir on a recent flight and all the specialized compartments make for a well thought out piece of luggage!

THANK YOU B&R...just recieved my suitcase back from being repaired. I seriously thought I had just received a brand new suitcase.

The best luggage on the planet. Thank you for your guarantee and good customer care over the years!!

We've been using our Briggs Riley rolling computer cases for about five years now. These guys make an outstanding product and their warranty is just about the best in the business.

Lifetime warranty. Just used it to repair my trusty B&R carry-on and it is great! From someone who travels a lot, this is the best luggage!

Until we purchased Briggs & Riley luggage I should have had a frequent buyer card at my local luggage store. None of our previous luggage could stand up to the rigors of a business traveller who flies to 6 continents multiple times a year plus takes leisure trips 4-5 times a year...

Briggs & Riley: Business Credibility & Trustworthiness

Briggs & Riley is not accredited with the Better Business Bureau; however they do have a BBB rating of "F". Their BBB file was opened in 2011. Over the last three years, there has been one complaint filed against Briggs & Riley with the Better Business Bureau. The complaint filed against Briggs & Riley was due to a problems with product/service 

The Briggs & Riley has a "F" BBB rating due to:

  • Failure to respond to 1 complaint(s) filed against business
  • BBB does not have sufficient background information on this business. BBB made at least two requests for background information from business. BBB has not received a response from business and/or has not been able to verify information received from business.
Briggs & Riley: Website Popularity & Google Ranking

Briggs & Riley website popularity:

  • Briggs & Riley has a worldwide Alexa traffic rating of 278,756 out of 30 million websites.
  • Briggs & Riley has an American Alexa traffic rating of 67,056
  • Briggs & Riley has a Google pagerank of four out of ten.
  • The Briggs & Riley site receives around 798 unique visitors daily, which account for 3,830 daily page views.
  • About 81% of the visitors to the Briggs & Riley site are American.
Briggs & Riley: Social Media Presence

Briggs & Riley social media presence:

  • Briggs & Riley can be followed on Facebook; they have likes on Facebook and have people talking about them. Briggs & Riley usually updates their Facebook page several times a week.
  • Briggs & Riley can be followed on Twitter; they have 1299 followers on Twitter and have posted 988 tweets. Briggs & Riley usually tweets a couple of times a month.
  • Briggs & Riley offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
Briggs & Riley: Website Security & Safety

Briggs & Riley is Norton Secured powered by VeriSign and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Briggs & Riley site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Briggs & Riley: Pricing & Packages

All of Briggs & Riley's great luggage is sold at numerous high end retail stores. However, by shopping directly at the Briggs & Riley's online boutique, customers will not only find the best selection of Briggs & Riley's products around, they will also find very competitive prices. In a price comparison of three products, Briggs & Riley was the exact same price on two of the items and slightly more expensive on one of the items than other online stores that sell their products were.

BRX Excursion Field Bag

  • Briggs & Riley $80.00
  • Leading competitor: $80.00

TSA Cable Luggage Lock

  • Briggs & Riley $12.50
  • Leading competitor: $7.99

Transcend 24" Expandable Upright-Series 200

  • Briggs & Riley $379.00
  • Leading competitor: $379.00
Briggs & Riley: Shipping Rates & Policies

Briggs & Riley shipping rates and policies:

  • Briggs & Riley ships throughout the United States and to numerous international locations
  • Briggs & Riley does not ship to APO/FPO addresses
  • Briggs & Riley does not ship to PO boxes
  • Most orders are shipped within 48 hours of the order being placed.

American shipping:

  • Briggs & Riley offers FedEx Ground shipping, FedEx Express Saver and FedEx 2Day.
  • Exact shipping costs are available at the checkout.

International shipping:

  • International Shipping is faciliated by Bongo International.
Briggs & Riley: Payment Methods Accepted

Briggs & Riley accepts most major credit cards; they accept MasterCard, Visa, and American Express. Briggs & Riley also accept payment through PayPal; PayPal is a very secure way to pay for online purchases. Briggs & Riley does not offers any other alternative online payment methods like Google Checkout, Amazon Payments or Bill Me Later, nor do they accept money orders, wire transfers or checks of any kind

Briggs & Riley: Returns, Refunds & Exchange Policy

Briggs & Riley return/refund policy:

  • Briggs & Riley offers a 30 day return policy
  • All returns must be in new unused condition, tags still attached and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs, unless the item is being returned due to it being defective or Briggs & Riley error.

To make a return:

  • Customers should contact Briggs & Riley customer service to obtain a RMA
  • Briggs & Riley customer service can be contacted at 1-877-745-3978 or
  • The return should be securely packaged and the RMA should be printed clearly on the front of the package
  • The return should be sent back via an insured trackable carrier

Returns should be sent to:

Attn: Return Department
13300 Carmenita Road
Santa Fe Springs, CA 90670

Briggs & Riley: Product images & screenshots
Briggs & Riley Coupons
Get Get Free Shipping And Free Returns On Briggs & Riley At Nordstrom @ Briggs & Riley
Get Enjoy Free Domestic Shipping When You Spend $99+ @ Briggs & Riley
Best Available Briggs & Riley Coupon:
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Get Free Shipping And Free Returns On Briggs & Riley At Nordstrom @ Briggs & Riley
Get Enjoy Free Domestic Shipping When You Spend $99+ @ Briggs & Riley